How do you handle your customer returns? Whether you are an eCommerce business selling retail goods to consumers or a large B2B operation, returns are an inevitable part of doing business.
Unfortunately, the process can also become detrimental to business operations, especially if you have a high volume of sales and returns and you don’t automate the process. Just like you spend time and money optimising your forward logistics to get things to your customers at a profit, you need to invest time and money in automating the reverse process to save money.
And that’s where we can help. In just the same way that we have solutions to help you despatch goods and materials, many of the same systems, robots and technologies can be adapted to handling and taking returns back into inventory. It is after all called Reverse Logistics!View Portfolio & Case Studies
Running the “reverse” side of your business properly can be just as effective as having a smooth automated despatch service.
Profit margins can often be wrapped up in returns, particularly where profit contribution is thin. With our assistance and the right hardware and software in place the once onerous and costly task of handling returns can be much improved and costs reduced.
An automated returns/reverse logistics platform can:
And that’s where we can help. In just the same way that we have solutions to help you despatch goods and materials, many of the same systems, robots and technologies can be adapted to handling and taking returns back into inventory. It is after all called Reverse Logistics!
Do you know what’s happening when something comes back to you as a return? How quickly does it get resold? How often are certain products returned?
The answers to all of these questions are important to not only improve your operational efficiency as a business, but also to improve customer satisfaction. With an automated platform for reverse logistics, you get access to the same level of business intelligence as your despatched products.
This means you can:
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